User Authentication Settings
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      How to reset MFA for a user

      Audience: Site Administrator

      1.  Log in As a Site Admin

      2. Navigate to the security settings or profile settings where TOTP authentication is configured.


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      3. Locate the option to disable TOTP authentication at the user level.
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      4. Once disabled, save the changes.
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      5. After saving, re-enable TOTP authentication.
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      6. Save the changes again.

      Following these steps will prompt your TOTP app to repair and synchronize with your account, resolving any issues you may be experiencing with TOTP authentication.