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How to reset MFA for a user
Audience: Site Administrator
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Log in As a Site Admin
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Navigate to the security settings or profile settings where TOTP authentication is configured.
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Locate the option to disable TOTP authentication at the user level.
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Once disabled, save the changes.
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After saving, re-enable TOTP authentication.
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Save the changes again.
Following these steps will prompt your TOTP app to repair and synchronize with your account, resolving any issues you may be experiencing with TOTP authentication.