Knowledge Base

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Knowledge Base

Frequently Asked Questions

Frequently Asked Questions

Answers to frequently asked questions.

How do I open a browser in private mode?

Technical Specifications and Requirements

Email Server Information

Firewall Ports

Web App Browser Requirements

What version of TLS does FTP Today support?

Security

Can I use a YubiKey?

IP Whitelist / Blacklist

When are SSL certficates for custom domains updated?

Account and Platform Settings

Backup & DR - Business Continuity

Difference between a workspace and directory

Understanding and Adjusting Timeout Settings in Sharetru's Platform

What Time zone does FTP Today use?

How do I submit a feature request?

How do I view the storage usage for my account?

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Troubleshooting and Support

AIX: Unsupported protocol sequence Error

Log file detailed information

How do I Register For Sharetru's Customer Support Portal?

Web App Errors

Forbidden error when attempting to access Web App

[object Object] error on Web App

Directory not listed as a addable workspace on user account access tab

Invalid request: Short chunk

Error: Your home folder is not available

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