Knowledge Base
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Go to Customer Portal
Frequently Asked Questions
Sitewide Settings
Security Settings
Automation
Application Customization
User Settings
User Authentication Settings
Settings for an Individual User
Settings for All Users
Files & Folders
General
Folder Management
Setting Up Email Notifications
Setting Up Folder / Shares Automation
Sharing and Access
Analytics: Logs, Dashoard and Reports
API
Documentation
API Role and Access
API Key Generation
Single Sign-On Integration
OAuth Integration
SAML Integration
SSO FAQ
SMTP Integration
SIEM Integration
3rd Party Transfer Clients
SFTP
WinSCP
CuteFTP
Filezilla
WS_FTP Pro
Encryption Module Compatibility
Service Updates
Service Updates
Changing your Subscription, Upgrades, and Downgrades
Billing, Payments, Cancellations, & Legal Documentation
Billing & Payments
Legal Terms & Policies
Frequently Asked Questions
Technical Specifications and Requirements
Security
Account and Platform Settings
Troubleshooting and Support
Web App Errors
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Knowledge Base
Frequently Asked Questions
Sitewide Settings
Security Settings
Automation
Application Customization
User Settings
User Authentication Settings
Settings for an Individual User
Settings for All Users
Files & Folders
General
Folder Management
Setting Up Email Notifications
Setting Up Folder / Shares Automation
Sharing and Access
Analytics: Logs, Dashoard and Reports
API
Documentation
API Role and Access
API Key Generation
Single Sign-On Integration
OAuth Integration
SAML Integration
SSO FAQ
SMTP Integration
SIEM Integration
3rd Party Transfer Clients
SFTP
WinSCP
CuteFTP
Filezilla
WS_FTP Pro
Encryption Module Compatibility
Service Updates
Service Updates
Changing your Subscription, Upgrades, and Downgrades
Billing, Payments, Cancellations, & Legal Documentation
Billing & Payments
Legal Terms & Policies
Frequently Asked Questions
Technical Specifications and Requirements
Security
Account and Platform Settings
Troubleshooting and Support
Web App Errors
Frequently Asked Questions
Answers to frequently asked questions.
How do I open a browser in private mode?
Technical Specifications and Requirements
Email Server Information
Firewall Ports
Web App Browser Requirements
What version of TLS does FTP Today support?
Security
Can I use a YubiKey?
IP Whitelist / Blacklist
When are SSL certficates for custom domains updated?
Account and Platform Settings
Backup & DR - Business Continuity
Difference between a workspace and directory
Understanding and Adjusting Timeout Settings in Sharetru's Platform
What Time zone does FTP Today use?
How do I submit a feature request?
How do I view the storage usage for my account?
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Troubleshooting and Support
AIX: Unsupported protocol sequence Error
Log file detailed information
How do I Register For Sharetru's Customer Support Portal?
Web App Errors
Forbidden error when attempting to access Web App
[object Object] error on Web App
Directory not listed as a addable workspace on user account access tab
Invalid request: Short chunk
Error: Your home folder is not available
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