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Knowledge Base
Frequently Asked Questions
Frequently Asked Questions
Answers to frequently asked questions.
Why Sharetru Federal Requires Time-Based One-Time Passcodes (TOTP) and Why Email or SMS Codes Are Not Supported
How do I open a browser in private mode?
Technical Specifications and Requirements
Email Server Information
Firewall Ports
Web App Browser Requirements
What version of TLS does FTP Today support?
Security
Can I use a YubiKey?
IP Whitelist / Blacklist
When are SSL certficates for custom domains updated?
Account and Platform Settings
Backup & DR - Business Continuity
Difference between a workspace and directory
Understanding and Adjusting Timeout Settings in Sharetru's Platform
What Time zone does FTP Today use?
How do I submit a feature request?
How do I view the storage usage for my account?
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Troubleshooting and Support
AIX: Unsupported protocol sequence Error
Log file detailed information (ftplog)
How do I Register For Sharetru's Customer Support Portal?
Web App Errors
Forbidden error when attempting to access Web App
[object Object] error on Web App
Directory not listed as a addable workspace on user account access tab
Invalid request: Short chunk
Error: Your home folder is not available
Login Error 53021
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