Account and Platform Settings
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      Understanding and Adjusting Timeout Settings in Sharetru's Platform

      This article provides guidance on managing timeout settings within Sharetru for different protocols including FTP/FTPS/SFTP and the WebApp.

      Timeout Settings

      1. FTP/FTPS/SFTP Protocols

      • Idle Timeout: 3 minutes
      • Adjustability: The idle timeout setting for these protocols is fixed and cannot be changed.

      2. WebApp

      • Default Idle Timeout: 15 minutes
      • Adjustability: Can be adjusted
        • The maximum allowable duration is 60 minutes.
        • Any changes made will affect all users of the WebApp.

      Modifying WebApp Timeout Settings

      • Shortening Timeout Duration:
        • While it is possible to set a shorter idle timeout than the default, it is generally not recommended as it could negatively impact the user experience.
      • Extending Timeout Duration:
        • The idle timeout can be extended up to a maximum of 60 minutes.
        • To request an increase beyond the default value for your site, a support request must be submitted to Sharetru.
        • This adjustment is site-wide and affects all users.

      Support and Assistance

      • Requesting Changes: For modifications to the default WebApp idle timeout settings, contact Sharetru support for assistance.