Increasing the storage limit on my account

A walkthrough of increasing the storage limit on your site if you are on a legacy plan or current offering

Do I need to add storage in advance of running out?

Yes, your storage limit is a hard limit; think of it the same as you do the hard drive in your computer. You may need to add storage in advance before uploading a file, especially if the file you are planning to upload will exceed your current storage limit. If the upload will exceed your storage limit, you will not be able to upload it successfully. In such cases, you will need to increase your available storage capacity before attempting to upload the file. Of course, you can also delete other files to free up storage space.

To ensure a smooth uploading experience, consider checking your current storage capacity and file size before attempting to upload any large files. If you find that your available storage is insufficient, it may involve changing to a current offering if you are on a legacy plan, purchasing additional storage, or deleting outdated or old storage to make room.

By proactively managing your storage needs and addressing any potential limitations in advance, you can avoid issues with uploading files that exceed your storage limits and ensure a seamless user experience.

What are the storage increments?

Storage increments depend on your plan. As of November 2022, the user increments are as follows:

  • Growth Plan: 10GB increments up to 20GB
  • Performance Plan: 25GB increments up to 250GB
  • Enterprise Plan (2022 version): 250GB increments with no upper limit.

What happens if I need more storage than is allowed on one of the above plans?

If you find yourself needing to add more storage than your plan allows, the upgrade path is straightforward and designed to accommodate your growing needs.

  • Growth Plan: If you're currently on the Growth Plan and already have a 20GB limit, and need more storage capacity, your next step would be to migrate to the Performance Plan. The Performance Plan offers additional storage capacity and enhanced features to support your expanding team.

  • Performance Plan: Similarly, if you're on the Performance Plan and require more than 250GB of storage capacity, you can seamlessly upgrade to our most comprehensive offering, the Enterprise Plan. The Enterprise Plan provides the highest storage capacity and features tailored to meet the demands of larger organizations.

Our goal is to ensure that you have the flexibility to scale your usage and access the features that best fit your needs. When you're ready to upgrade, please reach out to our customer support team or your account manager, and they will assist you in making a smooth transition to the plan that aligns with your storage requirements. We're here to help you grow and succeed with our services!

Can I add more storage to a legacy plan even if it's no longer offered?

We appreciate your loyalty to our legacy plan, but unfortunately, we do not offer the option to add incremental storage to plans that are no longer actively offered. We understand your need to for additional storage capacity, and we're here to help you transition to a current offering that best suits your requirements.

What should I do if I need to add more storage to my legacy plan?

If you find yourself needing to add more storage capacity to your legacy plan, we recommend exploring our current range of offerings to find one that aligns with your storage requirements, and opening a ticket with our support staff to help you make a decision. Our current plans are designed to provide you with the latest features, security, and scalability to meet your needs.

Will there be any additional costs associated with migrating to a current plan if I'm on a legacy offering?

The cost of migrating to a current plan may vary depending on the rate of the plan you have today, the plan you choose to move to, and your specific requirements. There are no one-time setup fees. Your initial upgrade charge will be a pro-rated fee representing the difference between the old and new plans. Your next renewal invoice will take the pricing of the new plan fully into account.

Is it possible to keep some features or settings from my legacy plan when I migrate if I'm only adding storage capacity?

When you migrate to a current plan, we will work with you to ensure a smooth transition. Some features and settings may differ between legacy and current plans, but most of the time it's a net-gain on features.

More questions?

We're here to assist you every step of the way to ensure a seamless transition to a current subscription plan that provides you with the best possible experience.