Support & Maintenance Terms

Support Hours

9 am to 6 pm Central U.S. time (Monday – Friday; excluding company holidays)

Support Phone

+1.702.850.2910 extension 3

Support Channels

Support Services

  • Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
  • Bug fixes to bring the Service into substantial conformance with its then current user guide.
  • Scheduled Outages are usually scheduled during weekends and customers are usually notified via email if down time is expected.

Response Goal

Normal Business hours
2-hour response

Service substantially fails to perform or complete system outage affecting multiple clients.
2-hour response
Ticket can be placed via ( or via Phone.