Support & Maintenance Terms

Support Hours

9 am to 6 pm Central U.S. time (Monday – Friday; excluding company holidays)

Support Phone

+1.702.850.2910 extension 3

Support Channels

• Support Portal
• Email Support (support@sharetru.com)
• Telephone Support: 702-850-2910, ext 3.

Support Services

• Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
• Bug fixes to bring the Service into substantial conformance with its then current user guide.
• Scheduled Outages are usually scheduled during weekends and customers are usually notified via email if down time is expected.

Response Time

Normal Business hours
2-hour response

Emergency
Service substantially fails to perform or complete system outage affecting multiple clients.
2-hour response
24/7/365
Ticket can be placed via (https://support.sharetru.com) or via Phone.