Legal Terms & Policies
      Back to home
      1. Knowledge Base
      2. Billing, Payments, Cancellations, & Legal Documentation
      3. Legal Terms & Policies

      Support & Maintenance Terms

      Support Hours

      9 am to 6 pm Central U.S. time (Monday – Friday; excluding company holidays)

      Support Phone

      +1.702.850.2910 extension 3

      Support Channels

      • Support Portal
      • Email Support (support@sharetru.com)
      • Telephone Support: 702-850-2910, ext 3.

      Support Services

      • Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
      • Bug fixes to bring the Service into substantial conformance with its then current user guide.
      • Scheduled Outages are usually scheduled during weekends and customers are usually notified via email if down time is expected.

      Response Time

      Normal Business hours
      2-hour response

      Emergency
      Service substantially fails to perform or complete system outage affecting multiple clients.
      2-hour response
      24/7/365
      Ticket can be placed via (https://support.sharetru.com) or via Phone.