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Understanding and Adjusting Timeout Settings in Sharetru's Platform

This article provides guidance on managing timeout settings within Sharetru for different protocols including FTP/FTPS/SFTP and the WebApp.

Timeout Settings

1. FTP/FTPS/SFTP Protocols

  • Idle Timeout: 3 minutes
  • Adjustability: The idle timeout setting for these protocols is fixed and cannot be changed.

2. WebApp

  • Default Idle Timeout: 15 minutes
  • Adjustability: Can be adjusted
    • The maximum allowable duration is 60 minutes.
    • Any changes made will affect all users of the WebApp.

Modifying WebApp Timeout Settings

  • Shortening Timeout Duration:
    • While it is possible to set a shorter idle timeout than the default, it is generally not recommended as it could negatively impact the user experience.
  • Extending Timeout Duration:
    • The idle timeout can be extended up to a maximum of 60 minutes.
    • To request an increase beyond the default value for your site, a support request must be submitted to Sharetru.
    • This adjustment is site-wide and affects all users.

Support and Assistance

  • Requesting Changes: For modifications to the default WebApp idle timeout settings, contact Sharetru support for assistance.