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Frequently Asked Questions
How to use a Custom Domain with your account
Sharetru provides an SSL certificate free of charge the following plans:
Performance, Enterprise
This will allow you to use a domain that you own for your site instead of the one provided by FTP Today.
To start using your own domain to connect to your account do the following:
- Select a host name. We suggest using sftp.your-domain.com.
- Create a DNS CNAME with your DNS hosting provider pointing to your Sharetru site host name (E.G. your-site.sharetru.com, your-site.ftptoday.com, or your-site.govftp.com)
- Open a Support case and provide the host name you created.
Once you have opened a support case the DNS information will be confirmed as active and a SSL certificate will be installed.
**If you have setup SSO on the account. The domain will need to be updated with the Identity Service.**
If you do not have a current plan you may be required to upgrade. Contact support for further assistance. If you have never opened a support case before, please follow the directions for doing so, located here.