Sharetru Server OS Migration

Starting 03/23/2024, we will begin the process of migrating our servers and customer sites to Red Hat Enterprise Linux (RHEL) Operating System (OS)

The new OS boasts improved security features and provides us with extended support. This migration is a significant step in our ongoing commitment to providing you with a secure and reliable service.

The full migration process is expected to take 60 days total to migrate all sites. During this time, our team will be diligently working to ensure a smooth transition and schedule each site migration with minimal impact on your day-to-day operations. To keep you informed, you will receive a popup notification in the web application after your site has been migrated.

We appreciate your patience and understanding as we work towards enhancing your experience with Sharetru. Our team is dedicated to ensuring this process is as seamless as possible and will be on hand to assist with any questions or concerns you may have.

FAQ

Q: Why are we migrating to RHEL 8.8?

A: The migration to RHEL 8.8 is a strategic move to enhance the overall security, compatibility, and performance of our systems. It reflects our commitment to providing the highest level of service and reliability to our customers as we continue to grow. Red Hat Enterprise Linux (RHEL) 8.8 represents the latest version of the operating system with a FIPS 140-2 certification. This certification is critical for ensuring that our systems adhere to stringent security standards, particularly for the encryption of sensitive data. By transitioning to RHEL 8.8, we are aligning with the most current and secure operating system standards.

Q: Which sites will be migrated to RHEL 8.8?

A: Currently, the migration to RHEL 8.8 is focused on specific sites within our infrastructure. Only sites that are hosted in our Databank datacenter and are part of the Advanced Security and Compliance Platform (legacy GOVFTP Cloud) will be migrated at this time. Sites hosted on the Standard Security Platform (legacy FTP Cloud) in our Flexential datacenter will not undergo a migration to RHEL 8.8 until a later date. We will communicate further details about the migration schedule for sites in other Flexential as they become available.

Q: Will I experience any changes to my site after the migration?

A: No. Your users, folders, settings, IP address, and hostname will all remain the same.

Q: Will there be any required action from the customer side during the migration?

A: No, there will be no required action from your side during the migration process itself. Our team will handle all aspects of the transition, ensuring a smooth and seamless migration with minimal impact on your services.

However, we do recommend that you inform your users and administrators about the impending migration. This communication should ideally include:

• Potential Impacts: While we aim for minimal disruption, it's good practice to prepare your team for any unforeseen issues.
• Benefits of Migration: Briefly explain why this migration to RHEL 8.8 for Sharetru is beneficial, such as improved security and system performance.
• Ticketing Information: Provide them with details for opening a ticket with support during the migration period, in case they have any ques tions or encounter any issues.

Q: Do I need to prepare for the migration to ensure minimal disruption to our services?

A: In most cases, you don't need to take any specific actions to prepare for the migration of your services. Our team is dedicated to making the migration process as smooth and seamless as possible for you. However, deleting old or unnecessary data from your existing system before the migration can be helpful. This is entirely optional, but it can expedite the migration process. When you have less data to transfer, it typically takes less time to complete the migration, resulting in minimal disruption to your services.

Q: What will change for my SFTP file transfers with this migration?

A: Please review the following knowledge base article regarding file transfer compatibility for SFTP with RHEL 8.8: Compatible desktop applications and encryption modules

Q: What is the timeline for the migration process?

A: We have estimated that the full migration process for all Sharetru sites will take approximately 60 days. However, it's important to note that the timeline for each individual site may vary. This variation is primarily due to differences in site configurations and the volume of data each site holds.

Key Points Considered:

• Individual Site Variability: The migration time for each site depends on specific factors such as its configuration and data volume.
• Larger Sites: Sites with more extensive configurations or larger amounts of data might take longer to migrate. This is because more time is required to carefully transfer and configure larger datasets to ensure they operate smoothly on the new system.
• Staged Approach: We plan to execute the migration site-by-site to minimize disruption instead of a batched approach by server. This approach allows us to focus on each site's unique requirements and ensure a successful transition.

We appreciate your understanding and cooperation during this period and are committed to making this transition as smooth as possible for all our clients.

Q: What support will be available to us during and after the migration is complete?

A: Sharetru is committed to providing comprehensive support. Here are the support options available to you:

1. Ticketing Portal Access:
   • 24x7 Ticket Submission Availability: Our online ticketing portal is available around the clock for you to submit any queries. Our support hours will still apply for responses unless it's an emergency situation (ex: "our site is down"). If you have not yet registered for the ticketing portal, please do so by following the directions in this article: How to register for Sharetru's ticketing portal.
   • Easy Tracking: You can easily track the status of your support requests and receive updates directly through the portal.
   • Knowledge Base: The portal also includes a knowledge base where you can find answers to common questions and helpful resources.
2. Direct Contact with Our Support Department:
   • Phone Support: For immediate assistance, you can contact us directly via phone. This option is ideal for urgent issues that require prompt attention. 
   • Email Support: You can also reach out to our support team through email for less urgent queries or detailed assistance using the email address support@sharetru.com.
   • Ongoing Assistance: Our support team remains available to assist with any post-migration queries or adjustments that may be required.

Q: How will RHEL 8.8 improve the performance and reliability of our services?

A: RHEL (Red Hat Enterprise Linux) 8.8 offers several enhancements that improve the performance and reliability of applications running on it. Here are some key reasons:

Q: Is there a new FIPS 140-2 security module certificate?

A: Yes, the new certificate is #4642 . If you would like to learn more about RHEL 8.8 and FIPS 140-2, please read this additional knowledge base article from IBM Red Hat found here.